Shipping policy

Shipping Policy

This shipping policy describes how and when your order is processed and delivered after you have made a purchase from Lethari.

Order Processing Time

All orders are processed within 1 to 3 business days. Orders are not processed on weekends or South African public holidays. During periods of high order volume, processing may take slightly longer, in which case we will notify you via email. Please note that load shedding may occasionally cause minor delays in processing — we appreciate your patience.

Delivery Time

Delivery times vary depending on the destination and are estimates only. Once your order has been dispatched, it is typically delivered within 7 to 15 business days. Together with our processing time of 1 to 3 business days, the total time from order to delivery is generally 8 to 18 business days. Please note that delivery times may be affected by factors beyond our control, such as customs clearance, courier delays, or public holidays.

Shipping Method

Orders are delivered via trackable standard shipping through reliable international couriers such as DHL, UPS, or the local postal service, depending on your location. All orders are sent with tracking, and a tracking number will be provided as soon as your order has been dispatched.

Delivery Areas

We deliver to customers across South Africa and selected international destinations. If your area is not available at checkout, please contact us at info@lethari.com before placing your order.

Shipping Costs

Any applicable shipping costs are clearly displayed at checkout before you complete your purchase. There are no hidden fees. All costs are displayed in South African Rand (ZAR).

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information. It may take up to 48 hours for tracking updates to appear after dispatch.

Customs and Taxes

For orders delivered within South Africa, all applicable taxes are included in the displayed price where required by law. For international orders, the customer is responsible for any customs duties, import taxes, or other charges that may apply upon delivery. Lethari is not liable for delays caused by customs authorities.

Incorrect Address

It is the customer's responsibility to provide a correct and complete delivery address at the time of placing the order. We are not liable for parcels that cannot be delivered due to an incorrect or incomplete address. Please double-check your details before confirming your order.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us at info@lethari.com as soon as possible so that we can assist you in resolving the matter. In line with the South African Consumer Protection Act, you are entitled to receive goods in good condition and we will work to make it right.

Contact

If you have any questions about our shipping policy, please contact us at info@lethari.com.