Privacy policy

⚠️ Please carefully check your delivery address, phone number, and all your information before confirming your order.

In the case of incorrect information provided by the customer (wrong address, invalid phone number, incomplete name, etc.), after one week or after the parcel has been dispatched, changes or redelivery cannot be guaranteed.

Privacy Policy

This privacy policy describes how Lethari collects, uses, and shares your personal information when you visit or make a purchase on our website.

Personal Information We Collect

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. When you complete or attempt to complete a purchase, we also collect information such as your name, billing address, delivery address, payment information, email address, and phone number.

How We Use Your Personal Information

We use the information we collect to process your orders, carry out payments, arrange delivery, communicate with you, and to detect and prevent fraud. We may also use the information to improve our website and services, as well as for marketing purposes, provided you have given your consent.

Sharing of Personal Information

We share your personal information with trusted third-party service providers who assist us in operating our business, such as payment providers, courier companies, and technology service providers. Your information is only shared to the extent necessary to provide our services. We may also share information where required by South African law.

Cookies

We use cookies to enhance your experience on the website, analyse traffic, and understand how the website is used. You may choose to block or delete cookies through your browser settings; however, this may affect the functionality of the website.

Your Rights Under POPIA

As a South African customer, your personal information is protected under the Protection of Personal Information Act 4 of 2013 (POPIA). You have the right to know what personal information we hold about you, to request correction or deletion of your information, to object to the processing of your information, and to lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us at info@lethari.com.

If you wish to contact the Information Regulator directly, you may do so at:
The Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.inforegulator.org.za

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes set out in this policy, or for as long as is required by South African law.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business or for legal reasons. The most recent version will always be available on our website.

Contact Information

If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@lethari.com.